When you reach out, you're talking to the people building Kinnie. Not a call center, not a bot.
Tell us what's going on, whether it's a bug, a question, or a bit of feedback. We write back within a day. If it's urgent, say so in the subject line and we'll jump on it. No forms, no ticket number, no hold music.
What you can do and exactly where to tap. Why we work this way is on the trust page.
Leave your email on the home page and we'll reach out as spots open. We're onboarding a small number of households at a time so we can help each one get set up properly.
Usually within a day, often sooner.
The whole trust story lives on the trust page: the never-list, how we handle children's information, and the plain truth about everything else.